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Updated: 7/15/2024 10:00 AM

The Vonage Business Communications (VBC) Mobile App lets you maintain a single business identity using your Vonage Business phone number whether in the office or not.

Make and receive unlimited calls and SMS/MMS texts using your Unlimited, Metered, or Mobile Extension.
NOTE: On inbound calls to an extension, callers may hear 15 seconds of dead air before voicemail picks up if devices/apps are not registering but the Mobile App or Desktop App has been logged into at least once. This is expected behavior. Since the apps can be mobile, they may change registered IP addresses quickly. Due to that fact, we wait 15 seconds to see if we can connect to one of the apps before sending the call to voicemail. Since no phone is ringing during that time, we are unable to play a ringback sound due to FCC regulations on fake ringbacks.
Apply general settings such as how calls are handled, including voicemail, forwarding options, and ringtones.
Share files and videos using Team Messaging.
Start or joinVonage Meetings(a free online video conference and collaboration service).

See our video tutorialfor an overview of features and settings. To take advantage of the latest features and settings, ensure your app is updated to the latest version.

IMPORTANT NOTES:

To ensure that you receive notifications for inbound calls, uninstall and then reinstall the Vonage Mobile App if you are using the following:
- VBC Android Version - 8.10.0 and previous versions
- VBC iOS Version - 7.0.0 and previous versions
When troubleshooting any issues with the Vonage Mobile App, confirm that you have the latest version of the app installed.

Download, Install, and Sign In

Requirements

Android	Current release and prior two major versions.
iOS and iPadOS
Chromebook

Download

Go to the App Store(iOS and iPadOS) or Google Play Store (Android).
Download the Vonage Business Communications app.
Open the app, enter your Vonage Business user credentials and then tap LOGIN.

Sign In

Open the app and tap Login.
Enter your Vonage Business user credentials.
Add a security question if prompted.
Tap Login.
Select an extension if there is more than one extension associated with your username.

Set VBC as the Default Calling App (Android Only)

Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):

TapSettings
Tap Apps
Tap Phone
Tap Default Apps
Select Vonage

Logout

Go to the avatar menu in the top left corner of the app.
Tap Logout.

NOTE: The app does not appear as a device in your Online Account and does not count toward the three device limit for an extension.

Use App Features

Place and Receive Calls

Set VBC as the Default Calling App (Android Only)

Can be found here on most Android devices, depending on the device type. Navigate to the following in your device (not in the Vonage app):

TapSettings
Tap Apps
Tap Phone
Tap Default Apps
Select Vonage

Make a call

From Calls, on iOS or iPadOS tap the telephone icon and on Android, tap the Favicon, then tap New Call.
From Calls, tap a call in the logs to open the contact information, and then tap the telephone icon.
From the Keypad, dial the phone number you want to call and then tap the telephone icon.
From Contacts, tap the contactand then tap the telephone icon.

Note: On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting.

Answer or decline incoming calls

When an inbound call comes to your phone, you have the option to tap Answer or Decline. Declined calls are forwarded to voicemail.

Active Call Actions

While on an active phone call, you have the following options:

Mute	Mute your microphone.
Hold	Places the other party on hold.
Add Call	Add another party to the active conversation.
Transfer	Transfer the call to another party.
Keypad	Open the keypad to enter selections on IVRs.
Speaker	Switch the audio source from a handset, speaker, or Bluetooth headset.
Park	Allows you to put a call on hold on in Park Location and continue the conversation from another device.

3-Way call

Add another person to an active conversation by using the following steps:

TapAdd.
Enter a phone number or select a contact from the directory.
Tap Call if you dialed a number.
Tap Merge.

Transfer a Call

Use the following steps to transfer the call:

TapTransfer.

Select from the following options:

Blind Transfer	transfer the caller to a ring group or another agent without speaking to the new agent first.
Attended Transfer	Before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls are then merged together.
Transfer to Voicemail	Call is transferred directly to voicemail.

Enter a phone number and then tap the number in the list, or tap a contact from the directory.
- If you selectedBlind TransferorTransfer to Voicemail, the call is immediately transferred.
- If you selectedAttended Transfer, speak to the transfer recipient and then tapTransfer Now.

Call Flip

Flip your call to a desk phone:

Tap the Left Arrow (top left) to return to the dial pad.
Tap the Call Flip icon (top right).

See Call Flip for details.

Call Park

The Call Park feature allows a user to put a call on hold on a Park Location and continue the conversation from another device. Tapthe Park icon the call is placed in a parked location.

See Call Park for details

Block Numbers

Android	From the Call Log screen, press and hold the number, and you are presented with the option to block the number.
iOS and iPadOS	From the Call Log screen, tap the phone number, and you are presented with the option to block the number.

Clear Call Logs

Android

Use the following steps to clear the call log, or clear a single entry:

All Calls	Go to the call log and press theTrashicon.
Single Call	Press and hold the number you want to clear and then pressDelete this Call Log.

iOS and iPadOS

Use the following steps to clear the call log:

Go to the call log and swipe down to see theClear Call Logbutton.
PressClear Call Logand then pressDelete.

Send and Receive SMS/MMS Text

SMS/MMS is available in the US and Canadaonly.

Inbound MMS accepts all file types supported by the carrier.
Outbound MMS currently supports jpg, jpeg, png, and bmp. Other filetypes will be added soon.

Send In-App Messages	FromContacts, select a contact or enter a phone numberand then tap the Message icon.Tap the + while in a message to add an image. From Messages, select an existingmessage to respond or to start a new message, tapthe Message icon.Tap the + while in a message to add an image. NOTES: SMS is only available in the US and Canada. On the home screen of Android phones, you can long-press the app tile/icon to initiate a new call/message/meeting.

Send with Business Inbox	Use the phone numberof your Virtual Receptionist to send SMS/MMS text.See Business Inboxfor details.

Mute Conversation	Place private, group, SMS/MMS, and Business Inbox conversations on silence for a duration.This option is synced with both the Desktop Appand Mobile App. Swipe left on a conversation to mute it. Select the Duration: 1 Hour 8 Hours 24 Hours Until turned back on.

Send and ReceiveTeam Messages

Send a Team message

FromContacts, select a contactand then tap the message icon.
From Messages, select an existingmessage or, to start a new message, tapthe message icon.

Send a group message

Group messaging is available to other extensions on your account. Messages sent in the group are received by all group members.

From Messages,tap the Group icon.
Enter a name for your Group.
Select contacts for your message and then tap Create.

When using the @ action the user can mention any member in the group. @ Mentioning a group member in a message overrides mute settings for that message.

Leave a group

In the group info, tap Leave Group.

This action cannot be reversed, to rejoin you need to be reinvited to the group.

Share an image

Attach an image to a text messagewith other Business Communications mobile app users on your account.

Tap the + while in a message
Select an image from your device's library of images or use the camera to takea photo.

NOTE: Images received are automatically downloaded to your device. You can change this behavior in Settings.

Mute Conversation

Place private, group, SMS/MMS, and Business Inbox conversations on silence for a duration.This option is synced with both the Desktop Appand Mobile App.

Swipe left on a conversation to mute it.
Select the Duration:

1 Hour
8 Hours
24 Hours
Until turned back on.

Message actions

Open and press (hold) to access the following:

Reply	Reply on a message; the quoted message appears next to the new message.
Delete	Delete a message for yourself or for the entire communication. This action cannot be reversed.
Copy	Copy text or link.
Forward	Forward the message to a group or a team member, up to 5 in a single instance. The forwarded message has a “forwarded” indication in the thread.

Manage Contacts

Filter Contact List	Go toContactsand then tapAllorCompany.

Add Contacts	Go toContactsand tap the new contact icon at the top. Go toSettingsand then AddBusinessContactsto sync all or select contacts from your phone's native address book.

Delete contact	Select the contact you want to delete. Tap Delete Contact.

Enable VGIS Contacts (iOS Only)	Enabling VGIS contacts allows: Viewing VGIS contacts in the Contacts list Ability to select VGIS contactfor new calls and messages Contact information in call logs, if a number is found as a contact (calls, messages, voicemail, call recordings) Before enabling VGIS contacts in the VBC Mobile App, you must add the VGIS integration to your extension in the Admin Portal. Log Into Vonage Mobile App. Tap the Avatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Contacts. Click the toggle to the right of the Integration name to enable or disable contacts for your desired CRM; examples includeSalesforce, Google, and Bullhorn. Once enabled, an Integration tab appears in the Contacts section of the VBC Mobile App. NOTE:Android is not yet available; however, this update is expected soon.

Manage Voicemail

Play or Delete Voicemail Message	Tap Messages. Tap theVoicemailicon. Tap a message for options to play or delete. If you have the Vonage Visual Voicemail feature, the transcription is present underneath the voicemail info in the voicemail screen. Vonage Visual Voicemail can be added to any of the extensions on the account by either a Super User or an Account Administrator via the Admin Portal.

View or Change Voicemail PIN	Tap theAvatar/Silhouette(upper left) to open theHomemenu. TapSettings, tap Voicemail,and then go to Mailbox Settings. Tap Reset PIN. Enter a new PIN and then confirm the new PIN. Tap Save.

Enable Out of Office	Tap theAvatar/Silhouette(upper left) to open theHomemenu. TapSettings, tap Voicemail, and then go to Mailbox Settings. Toggle Out of Office on or off.

Voicemails to Email Set Up	Tap theAvatar/Silhouette(upper left) to open theHomemenu. TapSettings, tap Voicemailand then go to Voicemail to Email. Enter an email address and toggleSend to Email on or off as applicable. Toggle Delete on Email if applicable.

Record Voicemail Greeting	Tap theAvatar/Silhouette(upper left) to open theHomemenu. TapSettings, tap Voicemailand then go to Select Greeting to Record. You can record or playback the following greetings: Name Greeting Unavailable Greeting Busy Greeting Out of Office Greeting

Join or Start a Meeting

Join a Meeting

An active meeting you were invited to displays in the call log with a Join button. Tap Jointo connect to the meeting.

NOTE:Non-Vonage customers can install the app and clickJoin a Meetingat the sign-in screen without signing in.

Android	Go toCallsmenu andtap the+icon. TapJoin a Meeting, then enter yourPIN(Meeting ID). TapJoin.
iOS and iPadOS	Tap Phone icon, tap the Video Camera icon, then tapJoin a Meeting. Enter yourPIN(Meeting ID) when prompted, then tapJoin.

Start a Meeting

Android

From the home screen of your Android phone, you can long-press the app tile/icon to initiate a new meeting. If in the app, follow the steps below.

Go toCallsmenu, tap the+icon, then tapNew Meeting. Your meeting info displays and youcan select countries to dial in from or tap the following options:
Copy Copies the details to the clipboard.
Share Open the native device’s share option which allows you to share it with contacts and different apps.
Add participants from your contact list or enter contacts.
NOTE:You do not have to choose participants now and can add during the meeting.
TapNextto start the meeting.

iOS and iPadOS

TapPhoneicon, then tapVideo Cameraicon, then tap New Meeting. Your meeting info displays and youcan select countries to dial in from or tap the following options:
Copy Copies the details to the clipboard.
Share Open the native device’s share option which allows you to share it with contacts and different apps.
Add participants from your contact list or enter contacts.
NOTE:You do not have to choose participants now and can add during the meeting.
TapNextto start the meeting.

Active meeting screen

The active meeting screen displays the following:

Meeting participants
Mute / unmute option
Speaker option
Video ON/OFF
Share screen (Android only)
Pin - you can pin a participant tile

All participants can see the shared screen.

Meeting History

All past Meetings appear in the Calls tab. Tap a meeting to display its details including a list of participants

Manage App and ExtensionSettings

Manage Call Forwarding and Do Not Disturb

Enable Do Not Disturb for All Devices and Apps

TaptheAvatar/Silhouette (upper left) to open the Home menu.
ToggleMute All Deviceto disable inbound calls to the mobile app, desktop app or other devices associated with your extension; calls to your extension route to voicemail.

Enable Do Not Disturb for Mobile App Only

Tap theAvatar/Silhouette (upper left) to open the Home menu.
ToggleMute This Deviceto disable inbound calls to the mobile app; inbound calls to Desktop App or other devices associated withthe extension continue to route correctly.

Enable Call Forwarding

Tap theAvatar/Silhouette (upper left) to open the Home menu.
Tap Settings and then Call Settings.

Select an applicable option:

Send to Voicemail	Directs unanswered calls to voicemail. Tap on theGearicon to set the number of seconds before calls are sent to voicemail. Select this option to disable call forwarding.

Forward All Calls	Directs incoming calls to an extension or an outside phone number. If unanswered, calls are directed to the voicemail of the phone number you specified. Tap on theGearicon to define the phone number to display as your outgoing Caller ID. Originating Number defaults to the phone number you are forwarding from. NOTE: Do not forward calls to this mobile phone number as it results intwo incoming calls at the same time, where the call is immediately sent to the voicemail of your mobile phone. On Android (coming soon to iOS), when Call Forwarding is enabled, a banner saying "Call forwarding is active" will appear on the Calls page, and a new Forwarding icon will display as the Calls icon.

Follow Me	Directs incoming calls to ring up to five extensions and/or phone numbers in the sequence you specify. Tap theGearicon to: Specify the number of rings before directed to the next number. Add up to five numbers. Designate voicemail to use. Specify phone number to display for outgoing Caller ID.

Simultaneous Ring	Directs incoming calls to ring up to five different phone numbers at the same time. TaptheGearicon to: Add up to five numbers. Indicate number of seconds before call is sent to voicemail Specify phone number to display for outgoing Caller ID.

Tap Save.

Manage App Settings

View Extension Number, Phone Number, Username, and Email Address	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Profile.

Outgoing Call Data Use	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Call Settings. Set the applicable Outgoing Call Data setting: Turn on to use your WiFi or mobile data (3G/4G/5G) to make calls. If disabled, outbound calls are placed using your mobile minutes (if applicable).

Change Ringtone	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Call Settings. Select the applicable Ringtone setting: Internal Calls: Received call from another extension within your account. External Calls: Received call from outside of the account.

Do Not Display Vonage Calls in Native Phone App	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Call Settings. Select the applicable Hide Vonage Calls on Device setting: Turn on to prevent incoming Vonage calls from being logged to your personal device. Turn off to allow a combined call log of personal and Vonage calls in the native phone app of your device.

Enable Dark Mode	Tap the Avatar/Silhouette (upper left) to open the Home Menu. Tap Settings and then Theme. Select the applicable Theme Setting: Light Dark System

Prevent Media from Messages from Automatically Downloading	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Messaging. Select applicable setting for media downloads.

Update Password	Tap theAvatar/Silhouette (upper left) to open the Home menu. Tap Settings and then Profile. Tap Update Password. Enter the new password, confirm the password, and then tap Submit

Frequently Asked Questions

Sign in, Forgot Password, Forgot username

I have forgotten my username or password. How do I recover them?

Username: The username is case sensitive so be sure you entered it correctly. Your username was sent to you in the New User Account email you received from donotreply@vonagebusiness.com when your account was created.
Password: TapForgot your password from the login screen in the app. You need your username and the answer to your security question to reset your password using this link. If you have not yet set your security question, ask your account admin to send you a reset password email from the web admin portal. When you have successfully reset your password, be sure to sign in to the web portal to create a security question.

How do I change my username or password?

To change your password, sign in to the web portal and clickEditProfile Settings.You can also ask your account admin to send you areset password email from the web admin portal.
You cannot change your username.

Why am I getting an error when I try to sign in that says I need an admin to assign me an extension?

Mobile app users need an extension assigned to them. Contact your account admin and ask them to assign a phoneextension to you so that you can use the mobile app.

Why am I getting "trouble signing you in" error when I try to sign in?

You receive this error if we are having technical issues. Try to sign in again in a few minutes.

How many mobile devices can be signed in at the same time by the same user on the same extension?

You can be signed in on a maximum of five mobile devices at the same time. If you sign in on a 6th device, one of the other devices are logged out by the system. Note, however, that only two calls can be placed at the same time.

Why was I automatically logged out of the app by the system?

There are several reasons the system would have logged you out.

You signed in as the same user with the same extension on more than five devices.
Your password was changed.
Your extension was moved to a different user.

Mute Calls and Notifications

How do I stop incoming calls from ringing on the app or silencethe app during off hours?

By default, incoming calls ring all devices (mobile phone, desk phone, etc.) simultaneously. To stop incoming calls from ringing your mobile device, you have several options.

Enable Mute This Device. The device does not receive incoming calls through the app or receive missed call notifications while Mute This Device is enabled. Missed calls display in the call log.
Under Settings, tapCall Settings, tapRingtone, and select None. This device continues to receive incoming calls but there is no audible alert.
To silence all devices, whichcould be useful during off hours, turn on Mute All Devices. All calls go to voicemail and missed call notifications do not display.
Forward incoming calls. Under Settings, tapCall Settings, tapNever Miss a Call, and select Forward all Calls. Tap the Settings icon to set the phone number to forward all calls to.

How do I mute messaging notifications?

iOS

Mute a specific conversation by swiping the conversation to the left and tapping the mute icon.
Mute all messages coming to the business number: Under Settings, tapMessaging and turn off Notify on New Business Message.

Android

Mute a specific conversation by a long press and tapping the mute icon.
Mute all messages coming to the business number: Under Settings, tapMessaging and turn off Notify on New Business Message.
Mute notification of new message:Under Settings, tapMessaging, then tap Notification Sound, and tap None.

What happens if I disable notifications for Business Communications from the mobile device's iOS or Android settings?

iOS: You do not receive incoming calls to the app and notifications are suppressed.
Android: You receive incoming calls to the app, but notifications are suppressed.
For both iOS and Android, you see new voicemails, messages, and incoming calls when you open the app.

Make and Receive Calls

When does the mobile app ring?

By default, when there is an incoming call, all devices on that extension (desk phone, desktop app, mobile device) ring simultaneously. You can disable incoming calls from ringing your mobile device or set the ringtone to None if you do not want incoming calls to ring your mobile device.

I am a new customer who has just signed in to the app for the first time. My status is gray and I cannot make calls or send messages. Why is that?

Your Vonage account might not have been activated yet. It can take 24 hours or more before the account is activated. Your account admin will receive an email when the account is active.

How can I set my outbound Caller ID?

Currently, your outbound Caller ID can only be set in your online account.

Why can't I make an international call?

If you have permission to make international calls, you should be able to. If you are uncertain, ask your account admin. Be sure that you are correctly dialing the international phone number: 011 + country code + area code + number. See International Rate Finder for current per-minute rates.

Why am I not receiving incoming calls to the app or incoming calls are not ringing the app?

Try calling the app when it is running in the foreground. If that does work, check the following.

Your phone is connected to the internet.
Your account is active. Try to make an outgoing call and check that your Avatar status is not grey.
Confirm Mute All Devices,Mute This Device, andDisable Incoming Callsis disabled.
Confirm that incoming calls are enabled under Call Settings.
Check Call Forwarding settings to confirm incoming calls are not being directed elsewhere.
Confirm the Ringtone is not set to None.
iOS system settings - Confirm that Notifications -> Vonageis enabled.

iOS - How can I tell if an incoming call to my iPhone is a business call coming through the Business Communications app or a private call?

The Business Communications app is integrated into the iOS CallKit. This means an incoming Business Communications call looks like a private call and respond to standard interface behavior. However, it displaysVonage Business Communications Audio/Video when the phone rings. Note that if you forward your business calls to your private cell number, this message does not display.

Why do I get a Missed Call Notification when I answer the call on another device?

This is the current behavior of the app. However, the call log does mark the call as answered.

Why don't I see the Caller ID of an incoming call?

You should always see the Caller ID for phone numbers listed in your contacts. Phone numbers that are not in your contacts are considered unknown numbers. Some unknown numbers display the CNAM (caller ID from a 3rd party lookup service) in the voicemail and call log details.

Why do I see Limited Network Availability message when I am on a call?

The Business Communications app continuously monitors the quality of your calls and your data connection. This message displays when we detect poor network connectivity on either side of the call. Most of the time, the issue is intermittent and resolves itself. However, if you get this message consistently, try the following.

Switch to another network.
Call from a different location.
Contact your ISP to check the quality of your internet connection.
Run the Network Test Tool for more information on the quality of your connection.

SMS/MMSand Team Messages

Can I message my clients from my business phone number?

Yes. You can send messages from the phone number assigned to your company's Virtual Receptionist. See Business Inbox.

Can I send or receive pictures (MMS) when messaging contacts outside my company?

Yes. Inbound MMS handles all file types supported by the carrier. Outbound MMS currently supports jpg, jpeg,png, and bmp with other file types to follow.

Can I receive a delivery confirmation when messaging with contacts outside my company?

No. Message delivery confirmation from outside contactsis not supported.

Can I delete multiple messages at the same time?

Yes. Tap the Trash icon above your messages and either mark the option for Select All or select individual messages you want to delete at the same time, then tapDelete.

Voicemail

What are the different Voicemail greetings?

Unavailable - Plays when you do not answer the call.
Busy - Plays if you are on another call, decline a call, or have enabled Mute This Device.
Out of Office - Plays when you enable Out of Office under Voicemail settings. This greeting takes precedence over Busy and Unavailable greetings.
Name - This is used when a caller tries to reach your extension using the Virtual ReceptionistDial by Name option.

What does the Out of Office option under Voicemail settings do?

When you enable this option, your Out of Office greeting plays when a caller reaches your voicemail.The Out of Office greeting takes precedence over Busy and Unavailable greetings.

Contacts and Presence

What are the different contact types in the app?

Company contacts - Users/extensions on your company account.
Address book/phone contacts - Contacts local to your device.
Cloud/My Contacts - Contacts that you synced into your Vonage Business account and available from any Business Communications client (mobile and desktop).

How do I manage all my business contacts?

It is recommended that you import (Sync) local contacts from your address book to make them available across all your devices. You can sync an individual contact or sync multiple contacts from Settings -> Contacts -> Sync Phone Contacts.

Why do I see duplicate contacts?

Every time you sync the same contact, or multiple contacts,to your account, a new contact entry is created.

How do I delete a company contact?

Only the account admin can remove a user. This is done in the Online Account.

What are the colored status indicators?

The statuses only display for company contacts.

Green - indicates the contact's line is available for taking calls.
Red - indicates a user is on a call or has enabled Mute for their device/s.
On a call - indicates the user is currently on an active call

General

How long are messages/calls/voicemails/meetings stored?

Messages are stored for 12 months, calls, voicemail, and meetings are stored for 6 months.

Can I use the app on my iPad?

Yes, we have an iPad app available in the App Store.

Can I use the app on my Android tablet?

Yes, but it is the mobile android version of the app. We don’t have a tablet-specific version.

I’ve purchased a new phone, can I use the app on it?

Vonage Business app can run on any device running the latest OS versions and 2 previous OS versions.
Example: The app will run on devices running OS 13, OS12, and OS11 as well, but not on OS10.

Beta Community and Feedback

What is the Beta Community program?

The Beta program gives Vonage Business Communications users early access to new releases of the Business Communications mobile app before it goes public. By taking part in the Beta program, participants in the Beta program have the opportunity to try out new features, providing feedback on how we can make the app even better.

How do I sign up for the Beta Community program?

Go to the sidebar and selectBecome a Beta Member(Android and IOS)
Select Join our Betaand follow the instructions.
Install the Beta Program app.
Enjoy these early access features and let us know what you think.

What if I want to make a suggestion or report an issue?

Go to Help & Feedback and select the "Report an Issue"button and we will track your feedback.

I made a great suggestion. Why isn't it in the app yet?

Much thought and planning goes into updating the app. We actively listen and consider all feedback. While we can easily make small changes, manu suggestions require much more work. Sometimes there are other priorities, such as critical bug fixes. We appreciate your understanding that we cannot always make the changes our customers suggest, and hope you continue to provide your feedback.

How do I leave the Beta program?

Uninstall the app (be sure to remember your username and password)
1. IOS:go tothe App Store and install the app, "Vonage Business Communications"
2. Android: go to Google Play and search "Vonage Business Communications". Select Leave the beta program; install the app.